CUSTOMER SERVICE 1.800.758.CATO (2286)

Please note: To redeem a Cato gift card online at catofashions.com, the gift card must have a 4-digit PIN number. If you have a gift card that does not have a PIN number, it can be redeemed at a Cato Fashions retail store or exchanged in store for a gift card that does have a PIN.

Gift cards cannot be used to purchase gift cards. Gift cards are not redeemable for cash except where required by law, and may not be applied as payment on any account. Lost, stolen, altered, or damaged gift cards will not be canceled or replaced without the required proof of purchase. We do not charge sales tax on the purchase of gift cards; however, items paid for with a gift card will be charged applicable sales tax. Cato gift cards cannot be returned or exchanged.

There is no shipping charge for Cato gift card-only purchases using USPS Standard Delivery (allow 4-9 business days). Orders placed by 2 p.m. ET Monday - Friday will be delivered by USPS within 4 to 9 business days, pending credit card authorization and verification.

Express delivery for gift card-only purchases is available for $11.95. Orders placed by 2 p.m. ET Monday - Friday will be delivered by UPS within two business days, pending credit card authorization and verification.

How can I find the Cato store nearest to me?
Use our convenient Store Locator to find the location nearest you.
What are Cato's store hours?
Most Cato stores are open 10 a.m. to 9 p.m. Monday-Saturday and 1 p.m. to 6 p.m. Sunday. However, hours vary by individual store. Please call your local store for its specific store hours.
How do I find out about employment opportunities at Cato?
We have exciting positions in field management and corporate support. Visit our careers page for more information about our job opportunities.
Do you have a mail-order catalog I can sign up to receive?
At this time, we do not have a catalog.
Does Cato offer a layaway plan?
Cato stores offer a 30-day layaway plan. Layaway is not available for online purchases.

How do I apply for a Cato credit card?
Click here to apply online for a Cato credit card or visit any of our stores to complete a credit card application.
I have a question about my Cato credit account. Who can I contact?
Call our Credit Department Customer Service at 1-877-557-3526.
Can I access my Cato credit card account online or make online payments?
To access your account balance, available credit, payment information or make a payment by phone, call our Credit Department Customer Service at 1-877-557-3526. Click here to make an online payment.
What is Cedar Hill National Bank?
Cedar Hill National Bank is the service provider for the Cato credit card.

I'm having trouble viewing certain parts of your web site, what should I do?
Our site is optimized for the following web browsers: Internet Explorer 11 and above, Firefox, Chrome and Safari.
I forgot my password. What do I do now?
When you click on "My Account" to log in you will see a link to reset your password. You will receive an email notification with detailed instructions.
I keep getting an error page. What should I do?
Please call Customer Service at 1-800-758-CATO (2286) and provide the error message or number listed on the error page.

CUSTOMER SERVICE 1.800.758.CATO (2286)

CONNECT WITH US